Can I change the shipping address on my order?
We’re unable to change your shipping address after an order is placed. If you need to update the address:
- Cancel your order within 15 minutes of placing it.
- Then, place a new order with the correct address.
- If you place an order with Apple Pay, PayPal, or Venmo, your shipping address will be pulled directly from Apple Pay or your PayPal or Venmo account. To fix a wrong address in Apple Pay, update your address in the Settings app on your iPhone. To fix a wrong address with PayPal or fix a wrong address with Venmo update your address in the Addresses section of your account.
After the 15-minute window:
- We cannot cancel the order, change the shipping address, or make any other modifications.
If your order has an incorrect address and the cancel window has passed:
- If your order has a small typo or is missing a minor detail (like an apartment number), carriers may still be able to deliver it—especially if they’re familiar with your delivery history. However, this is not guaranteed and may result in delays, or your package could be returned to us – you can also follow the once your order ships steps. If your package can’t be delivered, we’ll notify you by email.
- If the street name, number, or zip code is significantly wrong, the package may not be delivered. Follow the once your order ships steps.
Once your order ships:
- If shipped via FedEx, you can request to hold the package at a FedEx location for pickup from the tracking page. Only the name on the shipping address can pick it up, and a photo ID will be required.
- If shipped via UPS, you can request delivery to a UPS location or an address change with them directly through UPS MyChoice.
- If shipped via another carrier, chat with us about options.
When will my order ship?
Items generally ship within 1-3 business days of placing your order. At times it may take us longer to ship your items however, you’ll still get your items by the estimated delivery date provided when you placed your order. We’ll provide status updates through email – continue to watch your inbox!
Fulfillment centers & carriers may be experiencing delays processing & delivering your package in areas impacted by winter storm weather.
- We’re currently working to ship orders placed on or after April 1, 2026.
We appreciate your patience as we work to ensure you receive your order as soon as possible.
What if my package is Late or Lost?
Didn’t receive your order, but tracking shows “Delivered”?
If your order tracking shows “Delivered” but you haven’t received your package yet, follow these steps:
- Double-check your delivery address in your shipping confirmation email.
- Look for a delivery photo (if available).
- Click the ‘Track Your Package’ link in your shipping confirmation email. This will open your tracking page.
- Select the tracking number on that page. You’ll be taken to the carrier’s website.
- Look for the photo, if available. Please note: you may need to enter the shipping address ZIP code to access it.
- No delivery photo? Carriers may leave packages in hidden spots, with neighbors, and apartment office or even in your mailbox.
- Wait 2 business days after the delivered scan for your package to show up.
Is your delivery running late?
- Check your tracking page for a new estimated delivery date or any delay notices.
- Wait 4 business days after the Estimated Delivery shown in your shipping confirmation email to allow for any carrier delays. Sometimes delays happen due to weather, high shipping volumes, or issues with the shipping label.
Shipping Options: United States
We offer $7.99 flat rate standard shipping on orders exceeding $10.00 in merchandise subtotal for contiguous United States and APO/FPO destinations.
Shipping costs are calculated after all coupons, promotional codes and/or Rewards are applied and before tax is added.
*FREE standard shipping anywhere in the contiguous U.S. with an order of at least $50. No promo code needed. $50 qualifying purchase amount is based on merchandise subtotal after all discounts are applied. Scent-Scription purchases, sales tax, shipping, gift cards, previous purchase, and store pick up items do not qualify toward $50 qualifying purchase amount. Offer subject to change without notice. Not valid online on Annual Candle Day dates.
| CONTIGUOUS U.S. | |||
| SHIPPING METHOD | ORDER TOTAL | SHIPPING COST | TIME FRAME |
| Standard | $0 – $9.99 | $10.99 | 3 – 7 business days |
| $10.00 – $49.99 | $7.99 | ||
| $50 + | FREE* | ||
| Expedited | $0 – $9.99 | $19.99 | 2 business days |
| $10.00 + | $15.99 | ||
| Overnight | $0 – $9.99 | $24.99 | 1 business day |
| $10.00 + | $20.99 | ||
| ALASKA & HAWAII | |||
| SHIPPING METHOD | ORDER TOTAL | SHIPPING COST | TIME FRAME |
| Standard | $0 – $9.99 | $23.99 | 3 – 7 business daysPO Boxes may take up to 30 business days |
| $10.00 + | $19.99 | ||
| U.S. TERRITORIES | |||
| SHIPPING METHOD | ORDER TOTAL | SHIPPING COST | TIME FRAME |
| Standard | $0 – $9.99 | $24.99 | 21 – 30 business days |
| $10.00 + | $20.99 | ||
At this time, we only ship to addresses that are located within the United States, Puerto Rico, and U.S. Territories.
ADDITIONAL SHIPPING GUIDELINES
Restricted Items
Not all methods are available for all destinations and products (such as aerosols and alcohol based). Available options will be displayed at checkout.
APO/FPO/DPO Military Addresses
Due to military handling time, delivery may take up to 30 business days.
Business Days & Holidays
All delivery timeframes are considered Monday – Friday only and exclude U.S. Federal holidays. Delivery estimates are based on order processing time and time in transit. Standard shipping orders placed after 2:59 pm ET will move to the next business day for estimated delivery. See checkout for exact dates of expected delivery. During peak timeframes or high-volume sales, you may experience longer processing time before your order ships.
Express Delivery
Expedited and Overnight orders placed after 1:59pm ET will move to the next business day for estimated delivery. Saturday delivery is not available. Express delivery is unavailable for Alaska, Hawaii, U.S. Territories, and orders with more than 100 items. Same-day delivery may be available in your area through Instacart.
Sales Tax
Shipping charges may also be subject to sales tax. Tax is determined based on the location of your shipping address.
Parcel Forwarding Services
Using a freight forwarder to ship items may result in issues not covered by Bath & Body Works.
Contact Customer Care
WE’RE HERE TO HELP
Chat with us! It’s the quickest and easiest way to reach us – just click the blue chat icon in the lower-right corner of your screen.
Our digital assistant, Violet, is available 24/7. If you need help from an associate, we’ll connect you during our hours of operation (6am-2am ET).
We don’t offer an option to email. Why? We really like connecting with you in chat where we can resolve your concerns quickly!